Legal Information

1. Terms of Service (ToS)

Welcome to Stremo TV Global. By subscribing to our services, you agree to the following terms and conditions:

1.1 Service and Availability

We provide access to IPTV streams (live channels and VOD). While we aim for 99.9% uptime, service quality largely depends on your internet connection. We recommend a minimum speed of 10 Mbps for HD content and 25 Mbps for 4K content.

1.2 Personal Use Only

The subscription is strictly for personal use. Account sharing (simultaneous usage on different IP addresses) is strictly prohibited and will result in an automatic permanent suspension without refund.

1.3 Compatibility

It is the customer's responsibility to ensure their device is compatible before purchasing. We offer a free 24-hour trial specifically for this purpose.

2. Privacy Policy

We take your privacy very seriously. Here is how we handle your data:

2.1 Collected Data

• Phone Number (WhatsApp): Used solely for service activation, sending credentials, and providing technical support.
• MAC Address: Used solely to authorize access to our servers for MAG-type devices.

2.2 Data Usage

Your data is never sold, rented, or shared with third parties. It is used exclusively for the management of your Stremo TV subscription.

3. Refund Policy

We offer a 7-day "Money Back Guarantee" under the following specific conditions:

3.1 Eligibility Conditions

• The refund request must be made within 7 days of the purchase date.
• You are experiencing technical issues on our end that our support team could not resolve.

3.2 Non-Refundable Cases

• Issues related to your own internet connection (low speed, high latency, ISP blocking).
• Inability to configure your own device despite our provided guides.
• Change of mind after the service has been fully activated and functional.

3.3 Procedure

To request a refund, simply contact us via WhatsApp with your order number or the email address used during payment.